Privacy notice

Who we are

This notice explains how Supercar Factory Ltd ("we", "us") uses personal information collected through this website. We are the controller of that information, which means we decide how it is used and we are responsible for looking after it.

If you have any question about this notice or your information, email us at the address above and put "Privacy" in the subject line.

What we collect

We only collect what you choose to give us. There are two ways that happens.

Through the "Schedule a consultation" box. When you send an enquiry we receive:

• your name, company and work email address
• your phone number and job title, if you choose to add them
• the topics you ticked, and anything you write in the message field

When you email us directly. We receive your email address, your name as it appears in your email, and whatever you choose to include in the message and any attachments.

Simply browsing this website does not give us any information about you. We do not use analytics, tracking or advertising tools, and we do not ask for any sensitive information. Please do not include it in an enquiry.

Why we use it, and our lawful basis

We use your information to reply to your enquiry, to discuss whether and how we could work together, and to keep a record of that conversation.

Data protection law requires us to have a lawful basis for this. Ours is legitimate interests: we have a genuine business interest in responding to people who contact us about our services, and you would reasonably expect us to use your details to reply. Where you contact us as a sole trader or on your own behalf about entering into a contract with us, we also rely on the basis that the processing is necessary to take steps before entering into a contract at your request.

We will not add you to a mailing list or send you marketing because you made an enquiry. We will never sell your information.

Who we share it with

Your information is seen by the Supercar Factory team who need it to respond to you. We also use a small number of trusted service providers who handle it on our behalf and only on our instructions:

• Our email provider, which stores the emails and enquiries we receive.
• Our enquiry form service, which passes enquiries made through the website form to our email. It does not keep a copy for its own purposes.
• Our website hosting provider, which runs the servers this website sits on.

We may also share information with our professional advisers (such as lawyers or accountants) where needed, or where the law requires us to, for example in response to a court order.

International transfers

Some of our service providers may store or process information outside the UK. Where that happens, we make sure it is protected to the standard required by UK law, either because the country has been recognised by the UK as providing adequate protection, or by using the safeguards approved by the Information Commissioner's Office, such as the International Data Transfer Agreement.

How long we keep it

You can ask us to delete your information sooner. See "Your rights" below.

Your rights

Under UK data protection law you have the right to:

• access the personal information we hold about you and get a copy of it
• ask us to correct information that is wrong or incomplete
• ask us to delete your information
• ask us to restrict how we use your information
• object to us using your information on the basis of legitimate interests
• ask us to transfer information you gave us to another organisation, where that applies

To use any of these rights, email torque@supercarfactory.co.uk. There is no charge, and we will reply within one month. We may need to confirm your identity before acting on a request.

Cookies and other websites

This website does not set any cookies and does not use analytics or tracking tools, so there is nothing to accept or turn off.

To display our typefaces, this website loads fonts from Google Fonts. When it does, your browser connects to Google's servers, which receive your IP address as part of that request. Google's use of that information is covered by the Google Privacy Policy.

Our footer links to our pages on LinkedIn, YouTube, Instagram and X. If you follow those links, those sites have their own privacy policies and cookies, which we do not control.

Complaints

If you are unhappy with how we have handled your information, please tell us first at torque@supercarfactory.co.uk and we will try to put it right.

You also have the right to complain to the Information Commissioner's Office, the UK regulator for data protection, at ico.org.uk/make-a-complaint or on 0303 123 1113.

Changes to this notice

We will update this notice if the way we handle personal information changes. The date at the top shows when it was last updated.